HOW DO I FORMAT MY NUMBER WHEN REGISTERING

For you to successfully register and then send and receive blinx you need to enter your phone number in the correct format.

blinx uses the ITU-T recommended E.164 International Phone Number Format. Examples of this format are shown here:

blinx user is incountry code local numberphone number format
China86(10) 6945xx6486106945xx64
France3306 87 71 xx 453368771xx45
Nigeria23408031xx452348031xx45
United Kingdom4407700 95x x2144770095xx21
United States1(954) 555-xx341954555xx34
    
I DO NOT RECEIVE MY ACCOUNT VERIFICATION SMS (TEXT)

Once you register with blinx we ask for your mobile phone number so you will be able the correct blinx from your in-crowds.

To ensure the number is your number and that you have entered it correctly we send you an SMS (text message) during registration with a verification code.

There are a number of reasons why you might not receive this SMS and get held up on the "enter verification code" screen:

  1. You have entered your number incorrectly - please press the back button and re-enter your number correctly.
  2. You do not have a good carrier "signal"  on your phone. Please press the back button and try again when you have a good signal.
  3. If neither points (1) & (2) have  happened it might be the rare case that your network provider does not support SMS messages from virtual numbers. blinx uses the latest technology to send these SMS verifications and if it is the case that your network provider is not able to send this type of SMS, unfortunately you will not be able to use the app. It is essential for the operation of blinx that we can verify your phone number.  We continue to work with providers who work with the networks  in order to offer blinx to as many users as possible around the world.
I CREATE A blinx BUT IN-CROWD DO NOT RECEIVE IT

Both you and your in-crowd need a good internet connection to use blinx properly. When the phones are connected again to a reliable fast connection your blinx will be sent and received.

If this issue persists please exit the blinx app and restart it when you have a robust internet connection.

CAN THE  IN-CROWD ADD TO MY BLINXBOOKS

Yes - you can set a member of your in-crowd up like this. When adding a friend or member of your family to an in-crowd - you will see a "creator" slider next to their name. If you toggle this slider - this individual will not only receive all the blinx you or your child create they will also be able to add in their own blinx to this specific blinxbook. This shared ability to create might be useful with say your child's grandparents where you can all capture those spontaneous thoughts worth sharing or perhaps when building a blinxbook for your child's party or even a shared picnic.

It is possible to withdraw this capability from any member of your in-crowd at any time. Visit "My blinxbooks" in the drop down menu and select the blinxbook you wish to change. Press "update in-crowd" and adjust the creator sliders to set up your in-crowd as you wish,  then press the "I'm done" button. It is advisable to completely exit the blinx app and re-start it after this operation to ensure all changes ripple through immediately.

HOW DO I DELETE

It always seems to feel good to have a good clear-out every now and then. You can manage the blinx and blinxbooks easily within the app.

  1. You can delete a blinx before you publish it using the trash button at the bottom of the screen.
  2. You can delete a blinx from your phone, one you have created or received, using the trash button when viewing a specific blinx from the gallery.
  3. You can delete a blinxbook at anytime using the "my blinxbooks" menu option
  4. You can delete your  account by taping on the "Delete account" option in the "Settings" screen in the blinx app.
  5. You can delete the app from you phone at anytime using the phone's deletion process

We only store your blinx on our server for 2 weeks or until all your in-crowd have downloaded which ever happens sooner.

Please note : deleting a blinx or blinxbook from your phone does NOT delete it from your in-crowd's phone.

HOW CAN I REPUBLISH A blinx 

Yes you can!

There are a number of reasons you may wish to republish a blinx.

a) We only store blinx for 2 weeks - so if you add someone to an existing blinxbook they will only have access to recent blinx. You may wish to republish a selection (or all) of blinx that you would like to newcomer to see.

b) You may wish to edit the caption from and older blinx and republish.

c) A member of your in-crowd may have lost connection whilst downloading a specific blinx - you can start the download again if necessary by republishing that specific blinx.

d) A member of your in-crowd might have deleted a specific blinx (by accident or deliberately) and may want to restore this blinx back to their phone.

In order to republish any blinx you should go to that specific blinx in the gallery.

From the pop up menu in the bottom right hand corner select the "paper airplane" icon and this will republish this blinx (after a confirmation prompt).

This will republish this specific blinx to everyone in the in-crowd.

WHAT HAPPENS IF I CHANGE A blinx AFTER TWO WEEKS

The blinx app acts like a post box. We store the blinx  you create on our secure servers for a maximum of two weeks (or until all of the in-crowd has downloaded a blinx - which ever is sooner). Any blinx and associated information is then deleted from our servers - forever! The information is stored on your phone (and the phones of your in-crowds) for as long as you want.

If you want to modify/add a caption or vemo following that two week period - you can. Please be aware these changes will be made to the blinx on your phone only. If you want these changes also to be sent to your in-crowd please use the republish button and they will be sent the latest copy of that blinx. To republish a blinx, please go the the gallery and display the blinx in question - you will find the republish button (the "paper airplane" icon) in the menu in the bottom right-hand corner. 

Any changes made to any blinx before that two week period (or before the all the in-crowd have downloaded) will automatically be passed through to your in-crowd and there is no need to republish. If in doubt - there is no harm in republishing :D

A blinxbook IS FAILING TO DOWNLOAD

Once you have accepted an invitation to join a blinxbook an animation with start. This animation is the flashing of the outline of the "New" blinxbook button wand indicates the download is underway.

If for any reason your connection is not good during this process the download will fail. You will know this has happened as the animation will continue and blinxbook you have been invited to will not appear. In normal operation with a good connection the blinxbook you are joining should appear on the home screen of the app  in a matter of seconds.

If this failure does occur you should follow these simple steps:

  1. Open and close the app to reset the app and the download
  2. Ask the blinxbook owner to invite you again. They can do this by removing you from the in-crowd and then adding you back in. This will resend the invite.
  3. Once this is completed you will receive the invite again - please make sure you have a good connection before accepting the invite.
  4. The blinxbook will then download successfully to you phone.
CAN I ADD PEOPLE WHO ARE ABROAD TO AN in-crowd

Yes! blinx can handle phone numbers from around the world.

Please note - if you are inviting someone whose phone is registered in a different country please make sure this is reflected in your phone's contact book for that person. These phone numbers must have the correct country code in the correct format.

If no country code is entered  - blinx will assume the phone number is domestic.

It is not necessary to enter the country code for your domestic numbers - blinx will automatically handle domestic numbers with (or without) a country code. 

Connect with your in-crowd around the world!

MY FRIEND IS NOT APPEARING AS ACCEPTED IN MY IN-CROWD

If your friend is already using blinx they will automatically be sent an invitation via the blinx app to join as a member of your in-crowd for a specific blinxbook.

If you friend is not already using blinx - an SMS text message will be created on your phone which you can choose to send to them (or just ask them to download blinx next time you see them).The SMS contains a link to this blinx website directing them to download the app. Once they have downloaded and set up the app - they will then receive your invite to join your in-crowd for the particular blinxbook you have created. 

  • Once your friend accepts your invite they will show as green in your in-crowd.
  • If they decline your invite they will no longer show up in your in-crowd.
  • You can remove them from your in-crowd at any time via the "My blinxbooks" and "Update in-crowd" menu option.
  • If an invitation is rejected by accident,  you can resend this invitation to your in-crowd at any time via the "My blinxbooks" menu option and "Update in-crowd" then simply tap on "I'm done" or "Finish". People in your in-crowd who are yet to accept will be sent another invitation.
I'M NOT RECEIVING ALERTS WHEN I HAVE NEW CONTENT

During the registration process you would have been asked if you want to let blinx alert you if you are in receipt of new content - in other words allowing "push notifications". If you agreed to this you will receive banner and balloon alerts when you are sent new content. 

If you said no to this and/or you want to change this set up you can modify this through the phone settings (outside of the blinx app). All you need to do is go to the "Settings" part of your phone, then tap on "blinx" then select "Notifications". From this screen you can tailor how the phone will alert you to new content.

Please remember this settings screen adjusts whether and how the phone alerts you to new content. You will still receive new content regardless of these settings - you just will not know about this until you enter the blinx app if you turn off these notifications.

WHAT IS A GEM

blinx are automatically saved and stored in the blinxbook you create them in. No need to stress about finding time to organise your growing collection of digital photos!

For those very precious blinx - you are able to make them gems with the "gem" button when viewing them in the blinxbook. These are then automatically stored in the gems part of the app making it simple to access those extra special moments easily.

If you change your mind or end up making too many of your blinx gems you can move them back out of gems to their original blinxbooks by using the "ungem" option.

WHERE ARE MY blinx SAVED

blinx are saved automatically in the blinx app.

You can save individual images to your camera roll/gallery on your phone via the blinxbook gallery. 

You can also configure the blinx app to automatically save all images to your your camera roll/gallery on your phone by enabling the "Saving photos" slider in Settings.

Android users please note that when images are saved to the phone they will be saved directly to the memory card (SD card). If no SD card is present, images will not be saved to the phone (only in the app). When your Android is connected to a computer, the computer will have "control" over the memory card so for this period blinx is unable to save to the SD card.

THE LOCATION DATA IS NOT ALWAYS APPEARING ON MY bllinx

If the location of where you created your blinx is not automatically being captured and displayed on the back of your blinx there could be a number of things in play:

(a) Please check in the app Settings from the drop down menu that you have checked the "Where was I" slider

(b) This location data relies on a good connection and may take a second or two to update if the connection is weak. One suggestion is to delay 3 seconds between capturing and publishing your blinx.

If the problem with the connection persists you can always add your location to the caption.